Even users with the “Administrator” role see only the documents they have access to on the <Dashboard>. For administration, ManualWorks provides a way to view the list of all documents.
Open the Console.
Enter the following command.
set-preference -name SUPPORT_DOCUMENT_LIST_FOR_ADMIN -value true
Refresh the web browser. The <Tool | Document List> menu appears. Users with the “Administrator” role can see the list of all documents there.
Documents you do not own have a <Set Ownership> link. Click it to add yourself as an owner and access the document.